SAMSUNG has been accused of throttling the performance of its smartphones.
A class action lawsuit has been filed in New Jersey federal court over the matter, which could lead to compensation for device owners if the tech giant is found guilty or decides to settle.
It’s all to do with the so-called Game Optimizing Service (GOS), which is Samsung’s built-in app designed to boost gaming performance.
GOS is meant to help eradicate performance problems such as lagging and overheating when playing games.
To do this, it limits the performance of some gaming apps by inhibiting the device’s powerful processors.
But plaintiffs Amber and Justin O’Connor claim the company is engaged in “benchmark cheating” which creates “false perceptions regarding the speed, performance and battery life,” Top Class Actions reports.
“Consequently, based on Samsung’s representations, consumers have been led to believe that the Devices are much faster and more powerful than they perform,” the lawsuit states.
“Samsung’s deception is quite simple: in an effort to remain competitive, Samsung promises to deliver both better, faster performance and better, longer battery life.”
Lawyer Angela, who has a million followers on TikTok, has also made users aware of the case.
The issue first came to light in March.
Apps including Strava, LinkedIn and Microsoft Office reportedly ran slower due to an apparent bug on the Galaxy S22 range.
At the time, Samsung said it valued “the feedback we receive about our products”.
The firm quickly issued an update giving users more control.
Meanwhile, in the UK millions of Apple and Samsung smartphone owners could get a share of a £500million compensation pay-out.
Consumer champion Which? has been given permission to represent nearly 30million people across the UK in a case against the smartphone chipmaker.
Qualcomm is the biggest maker of semiconductor chips in the world. These little chips are needed to make your smartphone work.
Which? alleges that the firm has abused its market-leading position to overcharge the companies it supplies, including Apple and Samsung.
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