YODEL HACKED: Millions of customers face parcel delays after delivery service hit by cyber attack


MILLIONS of Yodel customers are facing huge delays after the firm was hit by a devastating cyber attack. 

The crisis struck courier was hacked on Sunday forcing its computers to shut down.


Millions of customers are hit with delays after the cyber attack on YodelCredit: Alamy

Critical operating systems including delivery tracking, customer service helpline and apps used by drivers have been disabled, The Sun understands.

It means millions of customers expecting parcels from Argos, Aldo, Very, and M&S will face delays. 

Yodel chiefs have brought in experts at the National Crime Agency to tackle the hack. 

The safety of customer data has not yet been confirmed. 

An investigation is underway with the NCA, Cyber Security Centre and the Information Commissioner’s Office. 

A source close to Yodel told The Sun: “It’s a complete disaster, the hack has affected every digital part of the business.

“Nobody is getting a parcel anytime soon. 

“Drivers can’t log into their apps to scan a parcel, nothing can be processed, and there are fears for customer data.

“Bosses are looking at ways to deliver the parcels they’ve already got in their warehouses, but nobody knows how long it will take. 

“And cyber police are involved, everybody taking it very seriously.”

In an apology to customers Yodel said: “We are working to restore our operations as quickly as possible but for now, order tracking remains unavailable and parcels may arrive later than expected.” 

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A spokesman for Yodel said: “Yodel has experienced a cyber incident that has caused some disruption. 

“We are servicing customers but tracking is currently impacted. 

“As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by an external IT forensics group. 

“We are working to restore tracking as quickly as we can and have engaged with all relevant authorities.

“Yodel would like to sincerely apologise to their clients and their customers for any disruption this incident may have caused, and reassure them that the team are working around the clock to resolve this incident.”

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